AI-ENABLED UTILITY MANAGEMENT Platform

One platform.
Every utility operation.
Built for water, electric, and gas utilities with 3,000–100,000 connections.
electric_worker
water utility worker
water utility worker smiling
female utility worker

Utility-focused. Industry-recognized.Investor-backed.

Pain Points

What's Actually Slowing Down Your Utility

Purpose-built modules designed for water, electric, and gas utilities of all sizes
ONE Platform. ZERO GUESSWORK.

Five systems. One question. That's the problem.

One customer question takes four platforms. SMART360 gives your team one screen with the full picture - accounts, usage, billing, service history.
Command Center
Welcome to your unified dashboard. Last updated: 6:38:12 PM
Analytics & Insights
Total Revenue
$298,500
↑ 12.5% from last month
Service Requests
718
↑ 8.3% from last month
Collection Rate
82%
↑ 3.2% from last month
Revenue
Services
Revenue Trend
60000 45000 30000 15000 Jan Feb Mar Apr May Jun
Revenue by Consumer Category
32000 24000 16000 8000 Jan Feb Mar Apr May Jun
Consumer Account Summary
Active Accounts
1,256
↑ 2.2%
Total active customer accounts
New Accounts
24
↑ 5.8%
Recently created in this period
Account Health Score87%
Account Segments62%
Key Metrics Scorecard
Financial KPIs
Revenue Collection
92.3%
↑ 1.7%
Outstanding Balance
$183.5K
↑ 4.2%
Digital Adoption
Mobile App Usage
68%
↑ 5.3%
Web Portal Usage
54%
↑ 3.8%
Payment Performance
On-time Payments
76.4%
↑ 2.9%
Auto-pay enrollment41.2%
Avg days to pay12.4
Failed transactions3.1%
Disputed bills0.8%
Collection Efficiency89%

Dispatcher

Unified dispatch management interface with real-time visibility

◇ Pending
≡ Assigned
✓ Completed
⟲ History

Completed Service Orders

Review and analyze completed service operations

Total Completed
1,247
All orders created
Total Rejected
89
Currently in progress
Total Approved
1,158
Successfully completed
Avg Completion
2h 35m
Avg completion time
⌕ Search by SO ID, Name, Reference...
All Associations
All SLA Status
All SO Names

Completed Service Orders (5)

SO ID SO Name Technician Status SLA Completed Time
SO-2024-001 Meter Installation John Smith (FF001) ● Completed ⏱ Within May 29, 19:45 4h 45m
SO-2024-002 Billing Resolution Sarah Johnson (FF002) ● Completed ⚠ Overdue May 28, 22:00 7h 45m
DISPATCH TO DONE. NO PAPER.

Your crews shouldn't drive back to file a report.

Mobile work orders let your crews complete jobs, capture photos, close tickets — all from the truck. Updates hit the office in real time.
Revenue leaking and nobody tracking it

Small leaks add up.
$40K–$90K a year for most utilities.

Unbilled usage. Missed reads. Aging receivables that nobody tracks. SMART360 flags anomalies before the billing run starts.
Water Utility · Billing Manager
3

Billing Dashboard

Monitor billing cycles, review exceptions, and track revenue
▦ Overview
≡ Billing Cycles
⚠ Exceptions
⚡ Simulations
▦ Monthly Performance
Total Bills
26,410
This month
↓ 4.2% vs last
Total Revenue
₹3.08 Cr
This month
↑ 6.8% vs last
Success Rate
98.2%
65 bills failed
↓ 0.5% vs last
Avg. Bill
₹1,168
₹112 higher
↑ 10.6% vs last
Top GL Code
GL-4125
78% revenue
↑ 8.3% vs last
Monthly GL Code Distribution
Water Supply (GL-4125)
Connection Fee (GL-4126)
Late Payment (GL-4127)
Maintenance (GL-4128)
GL-4125₹85,000
GL-4126₹32,000
GL-4127₹15,500
GL-4128₹18,000
Revenue Trend
Last 6 months
↑ 14.1%
₹120k ₹90k ₹60k ₹30k Jan Feb Mar Apr May Jun

Self Service?

Manage frequently asked questions, helpful tips, and service center information to improve user experience and reduce support requests.
Dashboard?
FAQs?
Tips & Guidance?
Service Centers?
Total FAQs
💬
47
↑ 12% from last month
Active FAQs
Total Tips
💡
23
↑ 8% from last month
Active tips
Active Categories
👤
8
+ 2 from last month
FAQ categories
Help Articles
📄
15
↑ 5% from last month
Published
Content Distribution by Category
Number of FAQs per category
16 12 8 4 Payments Service Issues Billing General
Tips by Utility Service
Tips distribution across utility services
Water Service: 35%
Electric Service: 26%
Internet Service: 9%
Gas Service: 17%
Waste Management: 13%
Recent FAQs
Latest frequently asked questions
How do I pay my water bill?Paymentsactive 387
What should I do if I have a water leak?
Recent Tips
Latest helpful tips with helpful counts
Quick Payment SetupPaymentsactive 287
Service Request Tracking
FEWER CALLS. HAPPIER CUSTOMERS.

"What's my balance?" shouldn't need a phone call.

A self-service portal lets customers view bills, pay online, submit service requests, and track complaints — without calling your office.
REPORTS IN MINUTES. NOT DAYS.

Your next PSC audit shouldn't be a fire drill.

SMART360 generates pre-built reports for PSC, EPA, and state regulators from live data. One click.
3
2

Usage Trends

Monitor your consumption over time
All Utilities
1M
3M
6M
1Y
140 105 70 35 0 Jan Feb Mar Apr May Jun
Electricity
Water
Gas

Bill Breakdown

Current billing period
Electricity ₹685
Water ₹320
Gas ₹240
Total₹1,245
Pay Bill

SMART360 Asset Management

Monitor and manage your utility assets
All Assets
Create Work Order
Add Asset
Overview
Financial
O&M
Energy
Inventory
Compliance
Asset Portfolio Health & Condition
Asset Health
Index?
87
↑ 2.1%
Total Assets?
1,247
↑ 2.4%
Avg RUL?
12.4 yrs
↑ 0.8%
Asset Availability?
91%
↑ 1.2%
Out of Service?
115
↓ 0.8%
Inspection
Compliance?
92%
↑ 3.1%
Asset Categories
Distribution by asset type
Horizontal Assets
37% of total
456
Vertical Assets
26% of total
324
Vehicles
21% of total
267
Facilities
16% of total
200
Asset Age Profile
Distribution by age bands
0-5 years
23% of total
287
5-10 years
30% of total
374
10-20 years
35% of total
436
>20 years
12% of total
150
KNOW WHAT YOU HAVE. KNOW WHERE IT IS.

Asset management shouldn't start with "where's the map?"

Every asset mapped, tracked, and tied to maintenance history. Lifecycle planning based on real data.
Difference

Why Bynry

Powerful, self-serve product and growth analytics to help you convert, engage, and retain more users. Trusted by multiple leading utilities.

Utility people first

75+ years of combined utility experience. Our advisors include a former Iowa Utility Commissioner and Industry experts.

Utilities only. Nothing else

Every engineer, every workflow, every dollar — for water, electric, and gas utilities. You're not a product line. You're the mission.
9:41

Analytics & Insights

Total Revenue
$298,500
↑ 12.5% from last month
Service Requests
718
↑ 6.3% from last month
Collection Rate
82%
↑ 3.2% from last month
Active Complaints
24
↑ 5.6% from last month
Revenue
Services
Usage
Revenue Trend
60000 45000 30000 15000 Jan Feb Mar Apr May Jun
Revenue by Consumer Category
32000 24000 16000 8000 Jan Feb Mar Apr May Jun

Consumer Account Summary

Active Accounts
1,256 ↑ 2.2%
Total number of active customer accounts
New Accounts
24 ↑ 5.8%
Recently created accounts in this period
Account Health Score87%
Overall health based on payment history and account status
Account Segments
Distribution of accounts by customer segment
Filter View All

Cloud-Native, Vendor Hosted

Purpose-built on innovation - Technology is our biggest differentiator. Affordability Meets Efficiency

Region specific Partner Network

Implementation and support through certified local partners who know your region, regulations, and operations.
Stats

Results Utilities Are Achieving With SMART360

See the measurable impact SMART360 is delivering for utilities like yours.
$700K
3 year savings
$1.2M
Return on investment annually

Stories From Utilities Like Yours

Discover how utilities are achieving new levels of efficiency and customer satisfaction with SMART360.

Learn More →

Water Utility

92%

Errors eliminated

35%

Calls reduced

$1.2M

Annual savings

Island Water Authority Reduces Costs by 47%

Read Full Case Study ->

Electric Utility

$3.2M

Revenue recovered

70%

Reporting time saved

99%

Billing accuracy

Electric Distribution Company Recovers $3.2M in Revenue

Read Full Case Study ->

Multi-service Utility

68%

Call volume reduced

41%

Maintenance costs cut

$2.4M

Annual savings

Gas Utility Achieves 68% Call Volume Reduction

Read Full Case Study ->

Simplify Your Operations. Reduce Costs.
Improve Customer Satisfaction.

Schedule a 30-minute demo tailored to your utility's needs!

Book a Demo Today

Hear Directly From Our Customers

Hear from some of our amazing customers who trust SMART360.
We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
Reshimna William
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
John Mauli
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
Doug Rosenberg
Doug Rosenberg
Business Advisor with Deep Utility Experience

Questions We Hear Every Week

What makes SMART360 different from other utility management software?

Unlike fragmented legacy systems, SMART360 offers a unified, cloud-native platform. We provide a 360-degree view of operations and consumer data in one place, prioritizing user experience and real-time automation over manual workarounds.

How does utility billing software work in SMART360?

It automates the meter-to-cash cycle in three steps:
Sync: Pulls data from AMI/AMR systems instantly.
Validate: AI flags usage anomalies before bills are sent.
Bill: Generates and sends invoices via email, SMS, or paper with integrated payment links.

What results have utilities achieved using SMART360?

Utilities using SMART360 typically see a 30% drop in billing errors and a 25% increase in digital payment adoption. Most clients report significantly lower Days Sales Outstanding (DSO) and improved customer satisfaction scores.

Which types of utilities is SMART360 designed for?

Our platform is built for multi-commodity providers, including Municipalities (Water, Gas, Waste), Electric Cooperatives, Investor-Owned Utilities (IOUs)and sub-metering companies

How long does it take to implement SMART360?

A standard implementation typically takes 12 to 24 weeks. We use a phased migration approach to ensure your data is moved securely without interrupting your current billing cycles.

Can SMART360 replace our existing utility billing system?

Yes. SMART360 is a full-scale Customer Information System (CIS). We specialize in migrating historical data from outdated on-premise systems to our modern cloud environment with zero data loss.

Is SMART360 compliant with utility regulatory reporting requirements?

Absolutely. We are SOC 2 Type II compliant and include automated reporting tools designed to meet Public Utility Commission (PUC) and federal regulatory requirements.