Case Study

All It Took Was 90 Days For BGL To Improved Meter Reading And Billing Process

Bhagyanagar Gas Limited (BGL) enhanced its operational efficiency by 30% and team productivity by 20% by adopting Bynry’s cutting edge meter reading and billing solutions. The implementation at three GA locations was achieved in just 90 days and the mobile-based solution enabled seamless migration of existing consumer master and billing data

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BGL
 

Summary

Industry: Gas Distribution

Scope: Automation meter reading and billing process at Hyderabad, Vijaywada and Kakinada

Consumer Base

19,000

Consumer Categories

Domestic And Commercial

Engagement Period

Ongoing

Key Challenges

  • Manual Meter Reading and Billing
  • Wrong And Incomplete Consumer Profile
  • High Average Billing
  • Inaccurate Meter Reading
  • Lack Of Information Flow

Salient Features

  • Meter Photo With GPS Co-Ordinates
  • Consumer Notification (Email & SMS)
  • Automated Daily Reports
  • Real-Time Dashboard
  • Bill Exception Report
  • Quality Assurance
  • Digital Payment – BBPS Integration

We implemented photometer reading and Billing solution with the help of Bynry’scutting-edge technology which stream-lined within 3 months. The team understood the requirements and challenges they helped us to increase overall operational efficience and most importantly, increase in revenue collection with digital payments. Happy with their solutions and services, we are planning to roll out automation to our other businesses.

BESL
BGL
Commercial Head • Hyderabad

About BGL

BGL, based out of Andhra Pradesh, is a city gas distribution company that focuses on distribution and marketing of CNG and PNG. The company, a joint venture by GAIL India Limited and HPCL, boasts of around 16,000 consumer base that is set to expand in the near future.

BGL casestudy
BGL casestudy

Challenges

Lack of automation hurt BGL’s business at multiple fronts and to overcome the stumbling block they decided to embrace technology that automates the entire distribution process.

The challenges they identified while reviewing their process were:

Challenges

Manual Meter Reading and Billing

BGL was following manual meter reading and billing process until they adopted automation solutions. This slowed down the process and affected the productivity of their field force. Reduced productivity of the staff also contributed to delay in bill generation.

Wrong And Incomplete Consumer Profile

The consumer database was not up-to-date and in most cases it was incomplete. The field force could not fulfill their duty in many cases as the addresses were wrongly entered or incomplete. This not just led to reduced average billing but also non-delivery of bills to the right address. It was estimated that approximately 10% of their consumers did not receive bills for over 6 months.

High Average Billing

Reduced average billing due to lack of proper customer profiling as well as a high number of door lock cases was another major challenge faced by BGL. This hidden fact led to huge commercial loss and operational inefficiency.

Inaccurate Meter Reading

The chances of inaccurate meter readings were high when the process was carried out manually which lead to huge revenue loss for BGL. In addition to that, the number of customer complaints related to billing issues was also increased and keeping up with the data manually was increasingly becoming difficult.

Lack Of Information Flow

Typically, a CGD network involves many teams and several touch-points. For successful operations, it is vital to ensure that information is shared among the teams involved in the process real-time. BGL failed to ensure this as they did not have a robust automation technology that can ensure seamless information flow between teams.

Solutions

To overcome the challenges,BGL was looking for a technological partner who could understand their business, its its hurdles and then suggest an effective solution. Bynry, with its industry experience, could help BGL achieve all these and more.

Solutions

Mobile-Based Automation Technology

The automation technologyBynry offered could easily tackle most of the challenges by BGL. The productivity of the staff increased multifold which resulted in on time bill generation.

Photometer With GPS

Bynry offered photometer reading with GPS that can tag locations. Using this BGL could correct and update the addresses and perform route mapping and sequencing. This helped ensure that bills were generated and delivered to the right address.

Comprehensive Consumer Profiling

The location data captured using GPS also helped create a comprehensive user profile with complete and accurate addresses and other user information.

Quality Assurance

Quality check and assurance method in meter reading and bill generation could ensure the utmost quality in the process which eliminated inaccurate meter readings. This essentially resulted in reduced consumer complaints.

Real-Time Dashboard

The real-time dashboard helped BGL access automated daily reports and bill exception data which gave the process 100% transparency. This report was made available to everyone involved in the CGD network.

Reduction In Consumer Complaints

The SMS and notification feature that comes with the solution led to fewer consumer complaints as they were receiving status reports real-time.

Results

After using Bynry's automated digital solutions BESL could bolster its overall operational efficiency and reduce commercial loss by 30%

Solutions

Accurate Billing

By employing Bynry's automation technology, BESL could reduce average high billing by 15%.

Increased Efficiency

Streamlining of human resources and optimization of distribution network improved by 30%.

Human Resource Streamlining

90% of the human resources in BESL were trained and aligned to the new technology within 60 days.

Efficient Field Staff

From around 50 meter reading to 150-200 meter readings a day, the filed force could improve their performance drastically.

Improved Accuracy

BESL could achieve 100% accuracy inmeter data as well as transparency in activities related to billing.

Accurate Meter Data

The solution enabled the installation of metersat the right address and GPS co-ordinates were captured and tagged. The data could be viewed real-time for future use.

Impact

Together, Let’s Take The challenges Head On

By deploying Bynry’s solutions, BGL could overcome every stumbling block and while doing so .

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Efficiency Improvement

30 %

Productivity Increase

20 %

Reduction In Billing

20%

Raise in Revenue

20 %