Gas Distribution

   

BGL Partnered With Bynry To Digitally Transform Their PNG Operations

Bhagyanagar Gas Limited (BGL) availed Bynry’s digital transformation services to streamline their PNG distribution services. The solutions helped BGL achieve 30% overall operational efficiency. The implementation was completed in just 90 days.

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BGL
 

Summary

Industry: Gas Distribution

Scope: Digitization of end-to-end services including setting up a new service collection, meter reading, billing, digital payments and consumer service.

Consumer Base

20,000

Consumer Categories

Domestic (PNG)

engagment period

Ongoing

Key Challenges

  • Sluggish New Registration Process
  • Clumsy Billing Cycle And Payment Delay
  • High Average Billing and Collection due
  • Incompetent Consumer Care
  • Lack of Traceability

Salient Features

  • GPS aided and route sequenced photo meter reading
  • Digital & Faster consumer registration process
  • Better Consumer Servicing
  • Secure and integrated payment methods
  • Real-time dashboard and MIS reports

Finding a solution partner who understands both technology and natural gas industry was one of the major challenges we faced. Team Bynry successfully implemented the solution and ensured smooth tranisition in just 90 days and helped us to increase by 30% overall operation efficiency.

BESL
BGL
CEO •Hyderabad

About BGL

BGL, a leading CGD in the country was founded in 2003 as a joint venture by HPCL and GAIL. The company focuses on the distribution and marketing of CNG and PNG to domestic as well a industrial sectors. With a consumer base of 20,000 people spread across various cities in Andhra Pradesh, BGL is promoting and embracing new technologies to ensure eco-friendly services and solutions to its consumers.

BGL casestudy
BGL casestudy

Challenges

BGL has always been an advocate of integrating smart technology to business in order to offer its customers the most optimum services. They decided to incorporate end-to-end digital transformation in order to improve efficiency at every front of the business. The BGL model relied heavily on manual labor. On reviewing their business model, the team at

BGL identified the following key challenges:

Challenges

Lack of Automation

From taking meter readings to maintaining and records and generating bills, the dependence was higher on manual effort than on technology.Existing technology was outdated and hence not very efficient. It could also not be used to validate meter readings or to prevent revenue losses.

Sluggish New Registration Process

As a company with a growing consumer base that relied heavily on manual processes – BGL was struggling to streamline and standardize the consumer onboarding process. Manual onboarding process slowed down the company’s ability to respond to inquiries, follow-ups ups and verifications. Also add a point for mobile field connectivity.This slowed down the onboarding process and, in turn, affected their bottom line and operational efficiency.

Incompetent Consumer Care

As the consumer footfall increased, so did the inquiries and grievances. It was nearly impossible for BGL team to handle all the consumer queries and perform follow ups on time when everything was being done manually. Tracking service requests and complaints that poured in via different channels such as texts, emails or direct center visits added to the backlog and resulted in poor team performance.

Clumsy billing Cycles And Payment Delays

The only way to track consumption in consumer premise was by deploying manual field labor. Relying on manual labor for meter reading, billing and distribution created operational hassles and affected the overall efficiency and profitability of the business. Clumsy billing also resulted in delayed payment collection which affected their cash in turn, caused delayed payment collection and affected cash flow. Also, BGL identified that to bring and retain millennial consumers, error-free and smart meter technologies were the need of the hour

Lack Of Traceability

Being a fast –growing CGD, BGL’s operations involved multiple touch points and departments. Keeping track of information flow across departments was increasingly becoming difficult for the team. Dependency on manual operations and lack of technology made the issue even worse.

Solutions

BGL was looking for a technology partner who could help them overcome all the challenges while ensuring end-to-end transformation. They chose to collaborate with Bynry as they were looking for a team that could offer them both solutions and consultation based on industry knowledge. Within 90 days, the team helped BGL adopt and undergo complete digital transformation.

Solutions

Multi-channel Consumer Interface

Byrny created a seamless connection between consumers and BGL through a multi-channel interface. Registration was streamlined and consumers were offered a direct connection to BGL’s applications and processes. This reduced the time taken for the company to respond to queries and in turn shortened the onboarding time.

Access To Real-Time Data

The multichannel consumer interface made it easy for a consumer to enter queries and for BGL to collect real-time data about consumer details, meter readings, billing data etc. It also automated notifications to consumers and the marketing team for better communication and consumer care.

Smart Billing Technology

Bryny’s solution simplified meter reading, bill generation and payment collection The introduction of photometers with GPS reduced the risk of error and allowed digital tracking paper bill delivery. Through spot-billing and spot collection, the meter-to-cash cycle was brought down from 21 days to a few hours.

Results

After using Bynry's automated digital solutions BESL could bolster its overall operational efficiency and reduce commercial loss by 30%

Solutions

Accurate Billing

By employing Bynry's automation technology, BESL could reduce average high billing by 15%.

Increased Efficiency

Streamlining of human resources and optimization of distribution network improved by 30%.

Human Resource Streamlining

90% of the human resources in BESL were trained and aligned to the new technology within 60 days.

Efficient Field Staff

From around 50 meter reading to 150-200 meter readings a day, the filed force could improve their performance drastically.

Improved Accuracy

BESL could achieve 100% accuracy inmeter data as well as transparency in activities related to billing.

Accurate Meter Data

The solution enabled the installation of metersat the right address and GPS co-ordinates were captured and tagged. The data could be viewed real-time for future use.

Impact

End-To-End Digital Transformation, Unmatched Overall Growth

By choosing digital transformation over manual operations, BGL improved the team’s productivity, their bottom line and ensured their consumers had the best user experience.

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Efficiency Improvement

30 %

Data Quality Improvement

100 %

Billing Accuracy Increase

60%

Average billing Reduction

30 %