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Bynry Taken Care of All Of The Commercial Operations at VGL and Improve Its Efficiency By 30%

Vadodara Gas Ltd. (VGL) worked with Bynry for varied commercial operations including metering, billing, distribution and payment collection to improve operational efficiency and consumer experiences.

Summary

  • Unreliable meter readings
  • Irregular bill distribution
  • Manual handling of meter reading and consumer data
  • Improper handling of customer grievances
  • Absence of supervision and control over the overall process
    • Digitized process with no manual efforts
    • GPS & route sequencing based meter readings
    • Real-time Dashboard
    • Quality assurance of meter readings
    • Automated Daily reports
     
Scope

Metering, Billing, Bill Distribution, Consumer Care, Collection Center Management, Hardware and support

CONSUMER BASE

135,000

CONSUMER CATEGORIES

Domestic and Commercial

LOCATION

Vadodara

Bynry streamlined our backend operations and offered us access to real-time data with daily tracking reports. It certainly helped us to identify areas that needed improvement. Needless to say, the data helped us to increase employee efficiency multi-fold. We are truly impressed with their solutions and workforce. It is always a pleasure to work with such a dynamic team.

VGL

Commercial Head Vadodara

Challenges and Solutions

Though the customer base was growing, Water cooperation was not seeing the profits they wanted.

Improvement in Efficiency
and Billing Accuracy

Though the customer base was growing, Water cooperation
was not seeing the profits they wanted.

30 %

OPERATIONAL EFFICIENCY IMPROVEMENT

95 %

DATA BILLING ACCURACY IMPROVEMENT

100 %

CONSUMER EXPERIENCE INCREASE

100 %

BILLING SCHEDULE ADHERENCE

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