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ESSEL Partnered with Byrny to undergo a Digital Transformation Through Spot Billing and Collection

ESSEL worked with Byrny to transform its manual operations and digitize services. This helped them increase the percentage of consumers billed on actual basis to 90% and improved overall efficiency.

Summary

  • Unreliable data collection and lack of QA
  • Irregular billing schedule
  • Non-actual billing
  • Revenue collection
  • Suspicious Activities
  • Photometer reading with GPS details
  • Real-time trackingand Control on meter reading process
  • Quality control on the captured data using validations
  • Meter reading and suspicious remarks by MR
  • Consumer and meter data indexing
  • Real-time dashboard and automated daily reports
Scope

Photo Meter Reading, Spot Billing, Spot Collection, Quality Control

CONSUMER BASE

350,000

CONSUMER DEMOGRAPHICS

Domestic, Non-Domestic/Commercial, Industrial, Agriculture

ENGAGMENT PERIOD

May 2016 to November 2017

It took only 90 days to fully integrate photo meter reading and billing solution for team Bynry.Their helped us connect their PowerPlay solution with our existing ERP on real-time basis. After implementation, I am proud to say that we have reduced commercial loss by 30%. Not just that, there is 26% reduction in consumer complaints as well. Absolutely happy with Bynry’sPowerPlay.

ESSEL

CEO

Challenges and Solutions

Though the customer base was growing, Water cooperation was not seeing the profits they wanted.

Digital Transformation and
Improved Efficiency

Though the customer base was growing, Water cooperation
was not seeing the profits they wanted.

90 %

CONSUMERS BILLED

25 %

REVENUE COLLECTION INCREASE

100 %

DATA READING ACHIEVED

80 %

COMPLAINT REDUCTION

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