Service Management

Field service management is a serious challenge that involves multiple levels of coordination. In addition to the mechanical and administrative aspects of field service management, companies need effective strategies to meet customer expectations, balance the workforce, and stay profitable. There is an increasing pressure on the sector to make the most out of every field worker.

FOR WHOM ?

Logistics

Retail Chains

Supply Chains

Services Delivery

D2H and Broadband

Home Care

KEY CHALLENGES

Irrespective of Industry, Field service management organizations face many of the same challenge

SCHEDULE
ADHERENCE

Delay in agreed schedules pose a risk of dissatisfied customer

CUSTOMER
COMMUNICATION

Lack of communication during product and service delivery to customer results in delays

OPTIMIZING
BUDGET

Lack of Route optimization, resource utilization can lead to cost escalations

Team
Coordination

Lack of coordination between various teams can jeopardise effective of O&M activities

PERFORMANCE
MANAGEMENT

Lack of precise and clear data to compare field worker performance against goals can impact overall execution

REAL TIME
DATA AVAILABILITY

Lack of Real-time data on status of product and service delivery can impact timely decision making

 

OUR SOLUTION

PRODUCT & SERVICE
CATELOGUE

Create and maintain product and service catalogue

GPS TRACKING

Track movement of Field Worker using GPS

FIELD WORKER
MANAGEMENT

Manage on boarding, activation, documents, Bank details, attendance, performance of Field workers

AUTOMATIC
SCHEDULING

Schedule Product delivery, Service delivery, AMC and breakdown service request automatically

COLLABORATION

Field workers can collaborate effectively using chat function

INVOICE &
EXPENSES

Track invoices, billing, payments and cost related to service execution

DATA
COLLECTION

Collect data related to services such as Pictures, Videos, GPS, Date and time etc

MIS & DASHBOARD

Ready-to-use and customised dashboard and MIS on real-time basis

INTEGRATIONS
& APIs

Integrate data with existing ERP or SAP using our APIs

 

KEY BUSINESS BENEFITS

Upto 12% Increment in
Productivity & Efficiency

Upto 15%
Cost Reduction

Upto 95%
Improvement In
Quality & Accuracy

Upto 20%
Improvement in
Customer Experience

WHY US ?

Last Mile
Connectivity

Near Real-time
Updates

Pay Per Use
Model

Anytime,
Anywhere Mobile
First

Hassle Free
Cloud Platform

24X6
Tech Support

Get Started Today

 

Our Support Team Will Schedule a Demo For You & Assist Your For More Inquiry