Water Distribution

   

Pydro partnered with Bynry to increase revenue and boost efficiency

Pydro found a reliable technology partner in Bynry to update its IT infrastructure, manage assets digitally and streamline billing and payment processes to increase their cash flow and revenue.

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BESL
 

Summary

Industry: Water Distribution

Scope: Metering, billing, procurement & purchase, operation and management, deployment of field manpower for meter reading & bill distribution

Engagement Period

Ongoing

Consumer Base

200K

Key Challenges

  • Lack of coordination between different departments
  • Revenue leakage
  • High instances of water theft
  • Lack of advanced metering infrastructure
  • Lack of Asset tracking and maintenance

Salient Features

  • Customized Real-time Dashboards
  • GIS tracking and mapping
  • Field Force connectivity
  • System notifications and alerts

Issuing bills on time was one of the major headaches we faced before SMART360. It used to take around 2 months to create and distribute bills. After implementing the solution, billing including reading and bill distribution is done in 15-20 days. We saved a lot of time and cost by implementing Bynry’s smart solution.

BESL
Pydro
Commercial Head

About Pydro

Contribute to a sustainable water supply by providing more visibility into the operation of smart water networks with self-powered monitoring and control solutions.

BESL casestudy
BESL casestudy

Challenges

While Pydro was seeing a growth in consumer numbers, the company was not being able to meet its revenue projections. Issues at different stages of operations kept the company from operating at its full potential and stalled its growth. The first step to improving operations was recognizing the challenges they were facing.

The main challenges identified were:

Challenges

Lack of coordination between different departments

A lack of coordination between the different departments led to reduced productivity, duplication of effort, unnecessary delays and a loss of accountability. It also led to the loss of data which further made it hard for the company to make data-driven decisions. This also made the company inflexible and thus made them stagnant.

Revenue leakage

Manual readings could not be validated and were subject to a high risk of human error. In some cases, meter readings were skipped and not conducted regularly. Many bills were also generated on average values leading to a mismatch between annual spending and revenue. In addition, the company had multiple payment channels that made it difficult to follow up on dues.

High instances of water theft

Poor asset management and consumer mapping paired with irregular billing led to high instances of water theft. In many instances, meters were not mapped to the correct consumer leading to issues with bill delivery. In other instances, fraudsters were able to divert water to their connections without paying for it. This affected the company’s profit margins and revenue and added to the scarcity of water available.

Lack of advanced metering infrastructure

Pydro was using outdated metering infrastructure. They were heavily dependent on manual meter readings for their bill generation. This slowed processing and affected the field force productivity. The high incidence of human error in taking meter readings and faulty old meters often led to incorrect bill generation which was often contested by customers which in turn affected the trust consumers have in the company.

Lack of Asset tracking and maintenance

As the consumer base expanded, so did the assets like pipelines and meters owned by Pydro. Unfortunately, the company was not able to monitor their status and thus could not schedule preventive maintenance. As a result, assets were often damaged and maintenance had to be reactive instead of proactive. This often led to breakdowns

Lack of Asset tracking and maintenance

As the consumer base expanded, so did the assets like pipelines and meters owned by Pydro. Unfortunately, the company was not able to monitor their status and thus could not schedule preventive maintenance. As a result, assets were often damaged and maintenance had to be reactive instead of proactive. This often led to breakdowns in distribution.

Solutions

Faced with the challenges ahead of them, Pydro soon realized the need for a technology partner. They needed a partner who understood their field of work and had the technological expertise to help overcome these challenges. This is when Bynry emerged as the ideal partner. They were soon able to create a route map for the company’s future and find a way to overcome the challenges through innovative solutions like:

Solutions

Metering and billing for different infrastructures (with manpower deployment)

Bynry identified technical issues with existing meters including faulty meter data and offered actionable insights in the form of reported on the same so that pydro could take steps to correct them. This helped increase the accuracy of meter readings and improved the overall quality of data collected from these meters. It also reduced the risk of revenue leakage and standardized data formatting for use by multiple departments.

Multi-tenant & Multi-channel platform

Bynry integrated the different functions and roles into a single platform for easier management. It also made payment collection simpler as consumers could use multiple channels to make payments and at the same time, company management could track all running operational activities on a integrated platform. increased company revenue, employee productivity while prioritizing consumer convenience. Through a system of notifications and alerts, consumers could be reminded of meter readings visits and payment due dates.

Operational transparency with accurate data pointers

By standardizing data formats and improving the flow of communication between departments, Bynry was able to enhance the transparency in operational processes. This also gave data points to all relevant departments at the same time and allowed them to make data-driven decisions for the company’s future.

Asset verification and End-to-end lifecycle management

Bynry built in a system to manage and track all assets in real-time. By verifying the assets against structure maping till the consumer accounts, the company as able to track real-time water usage instead of having to rely on averages for bill generation. This also ensured that the assets and their status is properly tracked and scheduled intelligently their maintenance to avoid unnecessary breakdowns. This reduced their maintenance cost and increased asset life substantially.

Results

After using Bynry's automated digital solutions BESL could bolster its overall operational efficiency and reduce commercial loss by 30%

Solutions

Accurate Billing

By employing Bynry's automation technology, BESL could reduce average high billing by 15%.

Increased Efficiency

Streamlining of human resources and optimization of distribution network improved by 30%.

Human Resource Streamlining

90% of the human resources in BESL were trained and aligned to the new technology within 60 days.

Efficient Field Staff

From around 50 meter reading to 150-200 meter readings a day, the filed force could improve their performance drastically.

Improved Accuracy

BESL could achieve 100% accuracy inmeter data as well as transparency in activities related to billing.

Accurate Meter Data

The solution enabled the installation of metersat the right address and GPS co-ordinates were captured and tagged. The data could be viewed real-time for future use.

Impact

Reduced Expenses and Increased Revenue

By helping Pydro adopt new technology and update their systems, Bynry was able to optimize asset lifespan, improve reliability to meter readings, regularize bill generation and simplify payment collection. This improved the company’s overall financial health and brought them on track to meet their growth targets.

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Improvement of data quality

100 %

Reduced average billing

30 %

Reduced customer complaints

60 %

Improvement of metering & billing accuracy

60 %