Gas Distribution

   

Bynry demonstrated SGL digitized process of Meter Reading and Bill Distribution

Sabarmati Gas Limited (SGL) and Bynry worked together for a pilot project to improve meter reading accuracy and, in turn, billing accuracies. Bynry’s Smart Meter Reading and Bill Distribution (MRBD) solution was instrumental in improving data quality and productivity.

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SGL
 

Summary

Industry: Gas Distribution

Scope: Conduct a pilot project (PoC) for Meter reading using Bynry’s Smart Meter Reading and Bill Distribution (MRBD) solution

Consumer Base

5,500

Consumer Categories

Domestic and Commercial

Location

Gandhi Nagar, Gujarat

Key Challenges

  • Scattered consumer mapping
  • Mismatch in meter numbers and database
  • Poor quality data from meter readings
  • High average billing
  • Delayed billing cycles

Salient Features

  • Digitized process with no manual efforts
  • GPS & route sequencing based meter readings
  • Real-time Dashboard
  • Quality assurance of meter readings
  • Automated Daily reports

Finding a solution partner who understands both technology and natural gas industry was one of the major challenges we faced. Team Bynry successfully implemented the solution and ensured smooth tranisition in just 90 days and helped us to increase by 30% overall operation efficiency.

BESL
SGL
Commercial Head • Gujrat

About SGL

Sabarmati Gas Limited is one of the most renowned gas distributors in Gujarat. It is promoted by the GSPC and BPCL as a gas distributor in 5 districts across North Gujarat. The company aims at distributing clean fuel to homes, vehicles, restaurants, etc. through an extensive distribution network.

SGL casestudy
SGL casestudy

Challenges

AS SGL grew its consumer base, the number of challenges it faced also grew. When these challenges began affecting the company’s profit margins, it became necessary to address them. A closer look at the issues in question brought about a realization that a heavy dependence on manual labor was at the crux of the matter.

The main challenges identified were:

Challenges

Scattered Consumer Mapping

SGL’s consumers were scattered around the city. In many cases, there were long distances between consumers. As a result, there were many instances wherein meter readings were skipped. This affected the company’s financial growth and made consumers felt uncared for.

Mismatch in Meter Numbers and Database

SGL had a very poorly maintained consumer database. Consumer information was entered manually which resulted in many entries being made in wrong columns,interchanging of meter numbers in database, etc. There were also many meter numbers that did not correspond to the consumer accounts. This led to billing issues that, in turn, affected the company’s profit margin.

Poor Quality Data from Meter Readings

The company was dependent on manual effort to take meter readings. This led to a high risk of human error and a slow adoption rate for new technology. In addition, the company lacked quality assurance measures and thus, readings taken manually were not standardized. As a result, there were a high number of billing-related issues and consumer complaints.

High Average Billing

There were many instances when SGL field members visited homes to take meter readings and found the homeowners unavailable. Faced with a locked door and given the large distances between consumers, the company leaned towards creating bills on average consumption rather than actuals. Consumers complained if this average was higher than their actual consumption and on the other hand, if the average was lower than actual consumption, the company’s margins were hit.

Delayed Billing Cycles

Being dependent on manual effort for meter readings and database management made the company’s processes slow and inefficient. This led to delayed bill generation as well as incorrect billing. This, in turn, affected payment collection and the company’s cash flow.

Solutions

While SGL understood the intricacies of gas distribution, they needed a technology partner to introduce digital solutions. Given their expertise and experience in the field, Bynry emerged as the ideal partner. The solutions introduced by them helped SGL work more efficiently, improved billing cycles and cash flow and boosted their brand perception.

Solutions

Consumer Profile Creation

Bynry offered a robust technology solution that can automate consumer profile creation. The data can be accessed from anywhere and can be used to improve operations. BESL in sequencing and optimizing its meter reading routes. This helped them attend more consumers without increasing the existing resource strength.

Restructured Consumer Data

Bynry introduced digital processes to enter and manage consumer information. This increased data accuracy and helped map consumers accurately. As a result, the field force could map routes more efficiently. This saved time and effort and ensured that not meter readings were skipped. Restructuring this data also made the information more usable for the company’s future decisions

Smart Meter Reading with GPS Tagging

Bynry helped SGL adopt new technology like smart meter reading with GPS tagging. The GPS tagging helped with route sequencing and brought about transparency in the billing process with meter’s exact location. This reduced dependency on manual effort and in turn reduced wrong reading and unattainable consumer locations.

Photo based readings with multi-level validations

Along with GPS tags, alsosolution had aone of the most important feature i.e photo meter reading This made the meter readings more reliable and easy to take. Efficiency was improved and meter reading information could now be standardized. This helped with accurate bill generation, reducedreduction in average billing and increased consumer satisfaction levels.

Multi-visit feature to reduce Locked Door Cases

To counter instances where homeowners were unavailable when the company sent people to take meter readings, Bynry introduced a multi-visit feature. With this feature, homeowners were intimated before someone visited to take meter readings. If the door was locked, a visit could be rescheduled to ensure that billing cycles were not affected.

Impact

Improvement in Accuracy and Efficiency

The pilot project with Bryny’s digital solutions demonstrated SGL their operations more efficient and reliable. Improved accuracy in terms of consumer data and meter readings also brought about significant improvements in productivity.

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Overall Efficiency Improvement

70 %

Data Quality Accuracy

97 %

Reduction in Door Lock Cases

20 %

MR Productivity Increase

45 %