Casestudy

BESL Reduced 30% Of Commercial Loss With Bynry's Photo Meter Reading

Bharatpur Electricity Services Limited (BESL) reduced 30% of theft and improved their billing process by implementing Bynry's photometer reading and billing solution. The meter conditions were also improved as the solution also enabled them to track and schedule maintenance.

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Casestudy
 

Summary

Industry: Power

Scope: Automation of operation by installing photometer reading and billing technology

Consumer Base

60,260

Consumer Demographics

Domestic, Commercial, Agricultural

engagment period

2 Years

Key Challenges

  • Lack of Consistent Customer Data
  • Manual Meter Reading.
  • Human Resource Integrity Issues.
  • Electricity And Meter Theft Electricity And Meter Theft.
  • Non Billing And High Average Billing.

Salient Features

  • GPS Tracking
  • Real Time Dashboard.
  • Automated Daily Reports.
  • Quality Assurance.

We implemented Bynry's Photometer reading and Billing solution and it took only 3 months. They have helped us to connect with our ERP on real-time basis and reduce commercial loss by 30%. Also, there is a noteworthy reduction of 26% in consumer complaints. What more do you need from your solution partner!

BESL
BESL
CEO • Hyderabad

About BESL

BESL is an electricity distributor based out of Bharatpur, Rajasthan. They are a distribution franchise of Jaipur Vidyut Vitaran Nigam Limited (JVVNL) and a fully-owned subsidiary of CESC. The company boasts of 62,000 power consumers with annual energy sales of 230 million Kwh units

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Challenges

A power distributor with a fast-growing consumer base, BESL wanted to embrace technology and implement automation to fast-track their processes. The immediate requirement was to employ automation technology which could increase the efficiency of operations.

On reviewing their operational process, the team at BESL identified the below challenges:

Challenges

Lack of Consistent Customer Data

Being a company with a fast-growing customer base, BESL was relying on manual methods to profile customers. The manual process let errors creep in and the lack of an accurate and automated consumer profile was one of the biggest challenges they faced.

Manual Meter Reading

Meter reading and bill generation was performed manually and the field staff could only perform 50 meter readings per day. This slowed down the process significantly.

Human Resource Integrity Issues

Manual operations rely heavily on the integrity of human resources who carry them out. Lack of integrity on the part of human resources led to overall operational inefficiency and commercial loss for BESL.

Electricity and Meter Theft

Meters were installed in multiple locations and there were absolutely no ways to track electrify supply or the assets. This resulted in meter theft and revenue loss amounting to 15%.

Non Billing And High Average Billing

Due to the overdependence on manual processes, non-billing and high billing were common occurrences. The lack of a smart mechanism to track the process was one of the major challenges the company faced.

Solutions

To overcome the challenges, BESL wanted to hire the best team that possesses technological expertise as well as industry knowledge. After considering a few partners, the company selected Bynry as they were looking for top-notch services. Bynry implemented the solution within 45 days and trained a field force comprising 50 members to facilitate smooth transition and operations.

Solutions

Consumer Profile Creation

Bynry offered a robust technology solution that can automate consumer profile creation. The data can be accessed from anywhere and can be used to improve operations. BESL in sequencing and optimizing its operational and sales routes. This helped them serve more clients without increasing the existing resource strength.

Human Resource Streamlining

Bynry trained BESL's resource to grasp and run the solution in order to ensure smooth transition.

Quality Assurance

Bynry's solutions helped BESL improve their overall operational efficiency by 30% which, in turn, allowed them to assure quality at every front of the business.

Data Analytics & Reporting

Data Analytics & Reporting is about the performance of the field force, supply of electricity, and meter data were generated automatically which helped BESL boost their operations multifold.

Traceability

From meter conditions to meter data, everything was traceable using the GPS-enabled solution offered by Bynry.

Efficient Billing

Photometer and spot meter reading solution guaranteed accurate bill reading which resulted in creating bills based on consumer usage.

Results

After using Bynry's automated digital solutions BESL could bolster its overall operational efficiency and reduce commercial loss by 30%

Solutions

Accurate Billing

By employing Bynry's automation technology, BESL could reduce average high billing by 15%.

Increased Efficiency

Streamlining of human resources and optimization of distribution network improved by 30%.

Human Resource Streamlining

90% of the human resources in BESL were trained and aligned to the new technology within 60 days.

Efficient Field Staff

From around 50 meter reading to 150-200 meter readings a day, the filed force could improve their performance drastically.

Improved Accuracy

BESL could achieve 100% accuracy inmeter data as well as transparency in activities related to billing.

Accurate Meter Data

The solution enabled the installation of metersat the right address and GPS co-ordinates were captured and tagged. The data could be viewed real-time for future use.

Impact

Increased Efficiency, Better Profit Margin

By embracing automation, BESL could not only improve the overall operational efficiency but also increase their bottom line as revenue leakages were identified and solved.

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Efficiency Increase

30 %

Improved Billing Accuracy

100 %

Meter Reading Per/day

150-200

Implementation Time

45 Days