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First-Bill Accuracy

Call Volume Reduction

e-Bill Adoption in 6 Months

Built-in Integrations

Sound Familiar?

"I need to check another system"

CSRs toggle 3-4 screens per call. Customers wait. Staff burn out. 41% of utilities say conflicting answers are their biggest customer service problem.

"Delinquent accounts just sit there"

High-bill complaints hit after the bill arrives - not before. No proactive outreach means reactive firefighting. Every bill shock = inbound call.

"Complaints disappear into a black hole"

CIS doesn't talk to GIS. AMI reads don't flow. Field updates never reach customer records. Hours of manual reconciliation - daily.

"Customers call for everything"

No portal. No app. No self-service. 71% of bills are paid online industry-wide—but your customers still call to check balances.

"We're stuck on a system from 2007"

No APIs. No cloud. No mobile. Every integration = custom project. Eventually you hit the compatibility cliff where it just stops working.

"Migration feels too risky"

You know you need to move. But legacy data conversion is complex, expensive, and one bad cutover kills revenue for a month.

Complete Customer Operations — One Platform

360° Customer View

Every account. Every interaction. One screen.

Meter data and consumption patterns

AI recommends next actions - waive a fee, schedule a service call, or flag for review

Notes, flags, and prior interactions visible

Self-Service Portal

Your customers handle it themselves — 24/7

Mobile App (iOS + Android)

Update account information and track service requests

AI chatbot answers common questions without staff involvement

Customer Lifecycle Management

One record. From connection to maintenance.

Tracks every customer from the day they apply to the day they leave

Account transfer. Disconnection. It's one continuous record.

Parallel run protects billing during transition

Communication Hub

Right message. Right customers. No IT required.

SMS, email, push notifications, in-app

Automated triggers: bill ready, payment due, high usage, outage

Drag & drop template builder - no IT required

In-built Payment Platform

No more sending reminders and collection nightmares.

Handles payments and collection inside the same platform.

Walk-in, online, auto-pay, ACH — they all post in real time.

100+ Payment Options.

Reports & Analytics

Pre-built dashboards for billing, collections, field ops, and compliance. Exportable reports ready in seconds.

Answers ready when leadership asks.

80% faster report generation.

Audit-ready documentation.

Why US?

Built for 3K–100K Meter Utilities.
Your size. Your problems. Our focus.

One System Replaces Five

Billing, payments, complaints, meter reads, service history — one screen. Your CSR never toggles again.

AI First, Human driven

AI reads your legacy data so your team doesn't have to. Detects anomalies before they become billing errors

Payments Sync Instantly

Customer pays at 9am. Your screen shows it at 9am. No batch delay. No "I already paid" calls.

Change It Yourself.

Rate changes, SLA rules, complaint categories, disconnection logic — your admin configures it. No vendor wait.

Get started

Learn more

Success Story

Water Utility

Island Water Authority Reduces Costs by 47%

92%

decrease in billing errors

35%

more service calls

$1.2M

savings annually

How a municipal water district modernized operations with leak detection, consumer engagement, and field service management.

Read Full Case Study ->

What Utility Leaders Are Saying

What others are saying about SMART360

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.

Reshimna William

Project Manager at Isle Utilities

SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.

John Mauli

IT leader at Island Water Authority

What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.

Doug Rosenberg

Business Advisor with Deep Utility Experience

Got Questions? We've Got Answers!

How is SMART360 different from Tyler or Harris?

SMART360 is cloud-native, AI Enabled and driven via innovation. It is not adapted from 20-year-old architecture. Faster deployment. Per-meter pricing. No module bundling.

What if we're mid-contract with another vendor?

You validate the platform with live data, then switch when you're ready.

Can we start with billing and add modules later?

Yes. Most utilities start with CIS and Billing. Add field service, asset management, or reporting when it makes sense. Same database, no re-implementation.

What does per-meter pricing mean?

You pay based on meters served. Not for users, not for modules, not for "premium features." Add unlimited staff without license fees.

What happens to our historical data?

Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does implementation take?

Full production go-live in 20–24 weeks. Structured onboarding with phased rollout. Staff trained before switchover.

Is SMART360 secure and compliant?

SOC 2 certified. NIST 800-53 compliant. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

Customer Information System

Backed by Stanford University. Recognized By Google. Partnered with Isle Utilities.