What if we are mid-contract with another vendor?

You validate the platform with live data, run it in parallel, and switch when you are ready.

HOW UTILITIES RUN ONE METER DATA MANAGEMENT SOFTWARE

Q: How is SMART360 different from other legacy software?

SMART360 is cloud-native and AI-enabled, not adapted from 20-year-old architecture. That means faster deployment, per-meter pricing, and no module bundling.

Q: Can we start with billing and add modules later?

Yes. Most utilities start with CIS and Billing, then add field service, asset management, or reporting when it makes sense. Same database, no re-implementation.

Q: What does per-meter pricing mean?

You pay based on meters served, not for users, modules, or premium features. Add unlimited staff without license fees.

Q: What happens to our historical data?

Full migration of customer records, billing history, meter reads, and service orders. We validate accuracy before go-live.

Q: How long does implementation take?

Full production go-live in 20 to 24 weeks, with structured onboarding, a phased rollout, and staff trained before switchover.

Q: Is SMART360 secure and compliant?

SOC 2 compliant, hosted on AWS with a 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

Stop Bad Reads.
Bill With Confidence.

A meter data management system built for utilities gives billing and operations teams at US water, electric, and gas utilities serving 3,000 to 100,000 meters one validated pipeline for every read, AMI, manual, or photo, so a bad read stops before it becomes a wrong bill and dispute calls drop.

Book a demo

See the platform ->

Progress

76% Complete

Total Readings

945

Validated Reads

721

Pending Review

165

Auto-corrected

Exceptions

Exceptions Resolved

Manually Verified

Field Verification

Reading Quality Assessment

Consumption analysis for August 2025 - Cycle 1

Quality Category

Count

Percentage

Description

High Consumption

312

25.0%

Above average usage patterns

Medium Consumption

756

60.6%

Normal usage ranges

Low Consumption

124

9.9%

Below average usage

Zero Usage Detected

2.6%

No consumption recorded

Negative Readings

0.6%

Error readings detected

Estimated Readings

1.3%

System estimated values

Total Readings

1248

100%

Complete dataset

Consumption Distribution

High Consumption

Medium Consumption

Low Consumption

Zero Usage Detected

Negative Readings

Estimated Readings

85.6%

Normal Consumption Range

Backed by Stanford University. Recognized By Google. Partnered with Isle Utilities.

Island Water Authority

35,400 consumers, deployed in 10 weeks. Read Case Study ->

00⁺

Meters Live

Faster Read-to-Bill Cycle

Less Ops Investment

Built-in Integrations

WHY WE ARE RIGHT FOR YOU

An MDM Right-Sized For Small & Mid-Sized Utilities

3,000-100,000: Priced per connection, not per seat, so a small back office never pays enterprise licensing.

Water, sewer, electric, gas: Municipal, public, co-operative, and district utilities running crews in the field every day.

Billing, Operations & ITs: The billing managers, ops leads, and IT owners who answer for every number that reaches a bill.

See the platform ->

SOUNDS FAMILIAR?

One meter read.‍
‍Three different answers.

If any of these happen in a normal week, the problem is meter data that never connected to the rest of your operation.

"No single meter inventory"

Ask how many active meters you have and you get three answers. The inventory lives in spreadsheets, not a system.

"Read cycles run on texts"

Which routes this week? Who's on Zone 3? The schedule isn't a system.

"Validation is missing"

Leak, new tenant, or a transposed digit? With no validation rules, nobody catches it until the complaint call.

"Reads with no audit trail"

When a customer disputes a bill, you can't prove the read was right. No timestamp, no photo, no validator record.

"AMI data arrives, nobody trusts it"

Failed reads pile up. No retry process. Numbers don't match spot-checks. Staff revert to manual reads.

"Integrations are a headache"

Each vendor says they connect to your system. It turns into months of middleware work while IT falls behind.

WHAT SMART360 DOES

Everything Between the Meter and the Bill.‍
On One Platform.

Real-time meter registry

Every meter, active, faulty, retired, unassigned, in one screen with lifecycle tracking from procurement to disposal. One number. One truth.

Meter status, make, model, and install date, always current

Track lifecycle from procurement to retirement

Filter by zone, type, status, or route assignment

Scheduled routes tied to billing periods

Define routes by zone, assign by workload, track completion, billing never slips because someone called in sick.

Auto-assign routes based on zone and billing cycle

Track completion in real time with crew-level visibility

Missed reads flagged before the billing window closes

Configurable VEE rules engine

Zone/type/season-specific validation catches anomalies with data, not instinct. Bad reads stop before they become wrong bills.

Set thresholds by zone, meter type, customer class, season

Automated VEE: Validation, Estimation, Editing in one pass

Exception queue for manual review of flagged reads

Full audit trail for every read

Every read timestamped. When a customer calls, you can show exactly when the read was taken, who validated it, and when it hit billing.

Timestamp, reader ID, GPS coordinates on every read

Photo evidence attached to meter readings

Complete chain of custody from read to bill

AMI confidence through validation

Failed reads categorized and retried automatically. AMI delivers the automation you paid for, not more manual workarounds.

Neptune, Itron, Kamstrup, Sensus - pre-built connectors

Failed reads auto-categorized and retried

Interval data normalized for billing and analytics

Photo meter reads with OCR

Field crews capture meter photos. OCR extracts the reading. Auto-VEE validates it. No transposed digits. No illegible handwriting.

Camera-based reads via mobile app

OCR auto-extracts the reading from the photo

95.2% validation accuracy on first pass

WHY SMART360

Most MDMs Sit Outside Billing. Ours Doesn't.

Not a standalone MDM

Validated reads hit billing directly. Zero translation layers.

Configurable validation rules

Configure thresholds by zone, meter type, customer class, season.

9:41

Reading Quality Assessment

Consumption analysis for August 2025 - Cycle 1

Quality Category

Count

Percentage

High Consumption

312

25.0%

Medium Consumption

756

60.6%

Low Consumption

124

9.9%

Zero Usage Detected

2.6%

Negative Readings

0.6%

Estimated Readings

1.3%

Total Readings

1248

100%

Export Quality Assessment Report

Consumption Distribution

High Consumption

Medium Consumption

Low Consumption

Zero Usage Detected

Negative Readings

Estimated Readings

85.6%

Normal Consumption Range

Validation Issues

Issues for August - Cycle 1

Search issues...

AMI‑ready from day one

Unified MDM for water, gas and electric.

Cloud native & secure

Cloud-native, multi-tenant architecture with enterprise-grade security.

Book a demo

See the platform ->

Integrations

Easily Integrate With The Systems You Already Run

SMART360 connects to the accounting, GIS, payment, and meter systems small utilities depend on, so field data has somewhere to go.

See All Integration ->

SMART360 vs. Legacy MDM

Pre-Built vs. Custom-Built

Legacy MDM	SMART360
Reads exported to a file, then imported into billing	Validated reads post straight to billing, no handoff
Anomalies found after the bill, on a complaint call	VEE catches the anomaly before the read bills
No record of who validated a read, or when	Timestamp, photo, and validator on every read
Route schedules live in texts and spreadsheets	Auto-assigned routes tracked in real time
AMI failures pile up, staff revert to manual reads	Failed reads auto-categorized and retried
Each meter vendor is a custom integration project	Pre-built connectors for the major AMI systems
A standalone system stitched to billing later	One platform, one database, cloud-native

Success Story

Water Utility

Island Water Authority Reduces Costs by 47%

92%

decrease in billing errors

35%

more service calls

$1.2M

savings annually

Size: 28,000 connections

28,000 connections. How a municipal water district modernized operations with leak detection, consumer engagement, and field service management.

Read Full Case Study ->

What Utility Leaders Are Saying

What others are saying about SMART360

SMART360 represents what we look for in utility innovation, cloud-first, purpose-built, ready to deploy.

Reshimna William

Project Manager at Isle Utilities

We processed 40,000 meter readings in month one. Billing finally runs on schedule. SMART360 represents a practical and proven solution.

John Mauli

IT leader at Island Water Authority

For mid-market utilities seeking enterprise-grade capabilities without enterprise-level complexity, SMART360 represents a practical and proven solution.

Doug Rosenberg

Business Advisor with Deep Utility Experience

Your Meter Data Shouldn't Live in a Spreadsheet.
It Should Run Your Billing.

SMART360 MDM validates every read, AMI, manual, or photo, before it hits billing.

Book a Demo Today

Got Questions? We've Got Answers!

How is SMART360 different from other legacy software?

SMART360 is cloud-native, AI Enabled and driven via innovation. It is not adapted from 20-year-old architecture. Faster deployment. Per-meter pricing. No module bundling.

What if we're mid-contract with another vendor?

You validate the platform with live data, then switch when you're ready.

Can we start with billing and add modules later?

Yes. Most utilities start with CIS and Billing. Add field service, asset management, or reporting when it makes sense. Same database, no re-implementation.

What does per-meter pricing mean?

You pay based on meters served. Not for users, not for modules, not for "premium features." Add unlimited staff without license fees.

What happens to our historical data?

Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does implementation take?

Full production go-live in 20–24 weeks. Structured onboarding with phased rollout. Staff trained before switchover.

Is SMART360 secure and compliant?

SOC 2 certified. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

Latest Blogs

View all blogs

Meter to Cash Process for Utilities (2026 Guide)

The meter to cash process turns a meter read into collected payment. See all 7 stages, where revenue leaks, and how to strengthen the cycle in 2026.

Meter to Cash Process for Utilities (2026 Guide)

The meter to cash process turns a meter read into collected payment. See all 7 stages, where revenue leaks, and how to strengthen the cycle in 2026.

Utility Metering Solutions: What To Look in 2026

Compare the best utility metering solutions: Itron, Sensus, Badger Meter, Neptune, Aclara, and SMART360. Features, MDM, billing integration, and pricing.

Automated Meter Reading Route Optimization Guide

How meter reading route design drives program cost, the five-step optimization sequence, and where billing accuracy compounds.

HOW UTILITIES RUN ONE METER DATA MANAGEMENT SOFTWARE

Backed by Stanford University. Recognized By Google. Partnered with Isle Utilities.

An MDM Right-Sized For Small & Mid-Sized Utilities

One meter read.‍‍Three different answers.

"No single meter inventory"

"Read cycles run on texts"

"Validation is missing"

"Reads with no audit trail"

"AMI data arrives, nobody trusts it"

"Integrations are a headache"

Everything Between the Meter and the Bill.‍On One Platform.

Real-time meter registry

Scheduled routes tied to billing periods

Configurable VEE rules engine

Full audit trail for every read

AMI confidence through validation

Photo meter reads with OCR

Most MDMs Sit Outside Billing. Ours Doesn't.

Not a standalone MDM

Configurable validation rules

Reading Quality Assessment

Consumption Distribution

Validation Issues

AMI‑ready from day one

Cloud native & secure

Easily Integrate With The Systems You Already Run

Pre-Built vs. Custom-Built

Success Story

Island Water Authority Reduces Costs by 47%

What Utility Leaders Are Saying

Your Meter Data Shouldn't Live in a Spreadsheet. It Should Run Your Billing.

Got Questions? We've Got Answers!

How is SMART360 different from other legacy software?

What if we're mid-contract with another vendor?

Can we start with billing and add modules later?

What does per-meter pricing mean?

What happens to our historical data?

How long does implementation take?

Is SMART360 secure and compliant?

Latest Blogs

One meter read.‍
‍Three different answers.

Everything Between the Meter and the Bill.‍
On One Platform.

Your Meter Data Shouldn't Live in a Spreadsheet.
It Should Run Your Billing.