
Meters Live
ROI Increased
Less Ops Investment
Built-in Integrations
Utilities bill monthly or bimonthly. If migration causes even one failed cycle, you're explaining to your board why collections dropped.
Data is in proprietary formats. Documentation is thin. Daffron, Tyler, Harris — they have every incentive to make extraction difficult. Most utilities spend weeks just getting a clean export.
One wrong meter ID. One mismatched account number. One missing payment record. Manual migration introduces errors that don't surface until a consumer calls with a wrong bill.
Every utility believes their data is the special case. Paper meter cards. Spreadsheets built by someone who left in 2011. Scanned PDFs from three systems ago. SMART360's OCR engine was built for this reality.

SMART360's extraction pipeline reads legacy exports, spreadsheets, scanned PDFs, and paper documents. Daffron, Tyler Incode, Harris NorthStar, and 50+ other systems are supported.

ML-based field mapping automatically matches your legacy data structure to SMART360's data model. Your team reviews the mapping. Nothing is assumed.

Before cutover, SMART360 and your legacy system run simultaneously. Bills are generated in both. Records are compared line by line. Go-live is gated on confirmed accuracy.

Consumer accounts, billing history, meter readings, payment records, and service order history all carry forward. Your staff log in on day one with complete records.
Size: 28,000 connections
28,000 connections. How a municipal utility replaced legacy systems and achieved 99% billing accuracy with 47% lower costs in year one.
Read Full Case StudySMART360's OCR engine was built for this. Scanned meter cards, paper billing records, and PDF exports are all readable. You don't need to digitize records before migration starts — the extraction pipeline handles it.
Yes. SMART360 has migrated from Daffron specifically — that's the system Samoa Water Authority ran before switching to SMART360. Tyler Incode and Harris NorthStar exports are supported through the standard extraction pipeline.
The parallel run catches it. Before cutover, SMART360 generates bills in parallel with your legacy system. Records are compared. Discrepancies are flagged and resolved before they affect consumer accounts.
No. Migration runs in parallel with implementation — it's not a separate project. The 20–24 week go-live timeline includes data extraction, field mapping, parallel run, and validation.
You choose: 5 years of billing and payment history, 10 years including service and work orders, or 15+ years for full audit trail compliance. Your staff log in on day one with complete records.
Your team reviews the field mapping and validates the parallel run results. You don't need to clean data beforehand or write scripts. The extraction and mapping are handled by SMART360's automated pipeline.