work orders field SERVICE MANAGEMENT: How UTILITIES Reduce exceptions

Q: How is SMART360 different from other legacy software?

SMART360 is cloud-native, AI enabled, and driven by innovation. It is not adapted from 20-year-old architecture. Faster deployment. Per-meter pricing. No module bundling.

Q: Can we start with billing and add modules later?

Yes. Most utilities start with CIS and Billing, then add field service, asset management, or reporting when it makes sense. Same database, no re-implementation.

Q: What does per-meter pricing mean?

You pay based on meters served, not for users, not for modules, not for premium features. Add unlimited staff without license fees.

Q: What happens to our historical data?

Full migration of customer records, billing history, meter reads, and service orders. We validate accuracy before go-live.

Q: How long does implementation take?

Full production go-live in 20 to 24 weeks, with structured onboarding, phased rollout, and staff trained before switchover.

Q: Is SMART360 secure and compliant?

SOC 2 certified. Hosted on AWS with a 99.9% uptime SLA, role-based access control, encryption at rest and in transit, and regular third-party security audits.

Close Every Field Job Faster.
Zero Paper.

Work order and field service management in SMART360 gives operations teams at US water, sewer, electric, and gas utilities serving 3,000 to 100,000 meters one system to close more jobs per crew and cut SLA breaches, updating billing automatically from the field.

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Service Operations Overview

Service Orders Today

↑ 15% from yesterday

Completed Today

↑ 8% from yesterday

Field Force Active

↑ 5% from yesterday

Avg Response Time

32 min

↑ 10% faster

Daily

Weekly

Monthly

Service Order Activity

Water Gas Electric

SLA Performance

Actual Target

Backed by Stanford University. Recognized By Google. Partnered with Isle Utilities.

Island Water Authority

35,400 consumers, deployed in 10 weeks. Read Case Study ->

00⁺

Meters Live

Faster Read-to-Bill Cycle

Less Ops Investment

Built-in Integrations

WHY WE ARE RIGHT FOR YOU

Right-Sized For Small & Mid-Sized Utilities

3,000-100,000: Priced per connection, not per seat, so a small back office never pays enterprise licensing.

Water, sewer, electric, gas: Municipal, public, co-operative, and district utilities running crews in the field every day.

Operations & Field Teams: Dispatchers, supervisors, and technicians, plus the billing office downstream of every job.

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SOUNDS FAMILIAR?

The Field Runs On
Phone Calls, Paper, and Hope.

If any of these happen in a normal week, the problem is the disconnected tools between the office and the truck.

"Three techs called. Two didn't answer."

A leak report comes in. The dispatcher checks a whiteboard, calls around. By the time someone's on-site, the SLA window is half gone.

"Two techs do the same job differently"

One follows safety protocols, the other skips steps. No standard procedures. No accountability trail.

"We find out when someone burns out."

Pull assignment logs from three systems and a shared calendar. Nobody does, so some techs burn out while others wait for work.

"SLA breaches? We find out last."

The 4-hour response window expired. Real-time SLA monitoring doesn't exist. Compliance reports assembled manually at month-end.

"Meter swapped. Billing never heard."

Field data lives on paper forms. Billing uses the old meter. The consumer calls about a bad bill.

"No standard close-out process"

Tech marks the job done. No photo. No sign-off. No materials log. When a customer disputes the work, there's nothing to show.

WHAT SMART360 DOES

From Service Request to Closed Order.
One System.

Right tech, first time

Intelligent dispatch matches orders to technicians by skill, location, and workload. No more calling around.

Skill-based matching for every order type

Location-aware routing cuts windshield time

Reassign in seconds when priorities change

Every job follows the same procedure

Standardized SOPs for every job type. Step-by-step templates with safety requirements and materials lists on every phone.

Step-by-step templates for every job type

Safety requirements and materials lists built in

Photo documentation required before close-out

Workloads visible across the entire team

Who's overloaded, who's underutilized — visible in real time. Balanced assignments based on actual capacity.

Real-time dashboards show capacity by technician

Auto-balance assignments across crew

Identify burnout before it happens

SLA breaches flagged before they happen

Real-time tracking against service level targets. Orders approaching breach get flagged automatically.

Countdown timers on every open order

Auto-escalation when thresholds approach

Compliance reports generated automatically

One action in the field updates four systems

Tech swaps a meter. Asset register updates. Billing picks up the new read. Consumer record reflects the change.

Meter swap updates asset register, billing, and CIS

Field notes sync to consumer records instantly

No re-entry. No middleware. One database.

Mobile field execution

Techs receive assignments on their phone. Step-by-step checklists. Photo capture. GPS timestamping. Digital sign-off.

Mobile app for iOS and Android

Checklists, photos, and GPS on every job

Works offline; syncs when connected

WHY SMART360

One Action In The Field
Updates Four Systems.

SOPs are built in

Every job type has standardized procedures with safety requirements and materials checklists. Dispatchers assign based on skill and location.

One action updates four systems

Tech swaps a meter. Asset register, billing, consumer record, and work order all update. One system, not four with middleware.

9:41

Service Orders Today

↑ 15%

Completed Today

↑ 8%

Field Force Active

↑ 5%

Avg Response Time

32 min

↑ 10%

Service Order Activity

Daily

Weekly

Monthly

Water Gas Electric

SLA Performance

Actual Target

SOP Status

Completed 68%

Overdue 7%

In Progress 25%

Recent SOPs

Water Meter Installation - 123 Oak St

SOP-049 • John Doe

Active

Gas Line Inspection - 456 Pine Ave

SOP-047 • Lisa Brown

Active

SLA flags before the breach

Most tools report SLA misses at month-end. SMART360 flags them in real time before the customer calls.

Per-connection pricing.

Add dispatchers, supervisors, field techs; license doesn't change. Every technician gets a mobile app.

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Integrations

Easily Integrate With The Systems You Already Run

SMART360 connects to the accounting, GIS, payment, and meter systems small utilities depend on, so field data has somewhere to go.

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SMART360 vs. Legacy FIELD TOOLS

Pre-Built vs. Custom-Built

Legacy Work Order Tools	SMART360
SOPs bolted on with add-ons and spreadsheets	SOPs built into every job type, not bolted on
Closing a job updates one system, staff re-key the rest	One field action updates billing, CIS, assets, and meter data
SLA breaches surface in a monthly report	SLA flags fire before the breach, not after
Priced per seat, so more users means more cost	Per-connection pricing, so your whole team is included

Success Story

Water Utility

Island Water Authority Reduces Costs by 47%

92%

decrease in billing errors

35%

more service calls

$1.2M

savings annually

Size: 28,000 connections

28,000 connections. How a municipal water district modernized operations with leak detection, consumer engagement, and field service management.

Read Full Case Study ->

What Utility Leaders Are Saying

What others are saying about SMART360

SMART360 represents what we look for in utility innovation, cloud-first, purpose-built, ready to deploy.

Reshimna William

Project Manager at Isle Utilities

We processed 40,000 meter readings in month one. Billing finally runs on schedule. SMART360 represents a practical and proven solution.

John Mauli

IT leader at Island Water Authority

For mid-market utilities seeking enterprise-grade capabilities without enterprise-level complexity, SMART360 represents a practical and proven solution.

Doug Rosenberg

Business Advisor with Deep Utility Experience

Paper Forms Out. Systems In.

Bring one messy workflow to the demo. We will show you the dispatch, the close-out, and the billing update, using a job that looks like yours.

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Got Questions? We've Got Answers!

How is SMART360 different from other legacy software?

SMART360 is cloud-native, AI Enabled and driven via innovation. It is not adapted from 20-year-old architecture. Faster deployment. Per-meter pricing. No module bundling.

What if we're mid-contract with another vendor?

You validate the platform with live data, then switch when you're ready.

Can we start with billing and add modules later?

Yes. Most utilities start with CIS and Billing. Add field service, asset management, or reporting when it makes sense. Same database, no re-implementation.

What does per-meter pricing mean?

You pay based on meters served. Not for users, not for modules, not for "premium features." Add unlimited staff without license fees.

What happens to our historical data?

Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does implementation take?

Full production go-live in 20–24 weeks. Structured onboarding with phased rollout. Staff trained before switchover.

Is SMART360 secure and compliant?

SOC 2 certified. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

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