Electric Utility Management Software

TRUST

See how small and mid-sized utilities achieved measurable ROI with SMART360.

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Meters Live

ROI Increased

Less Ops Investment

Built-in Integrations

You Already Know the Problems. Here's What They're Actually Costing You.

80-93% of Commercial Bills Have Errors

Legacy systems can't handle TOU rates, demand charges, or net metering. Your consumers find the errors for you.

72% Smart Meter Penetration. 4% Data Utilization.

Usage patterns, outage signals, power quality — sitting in a database nobody touches. You spent millions on AMI.

$21.1 Billion in Consumer Debt

Average overdue balance: $789 — up 32% since 2022. At 90 days, you collect 80 cents. At 120 days? Twenty cents.

CIS, MDM, GIS, SCADA — Four Systems, Zero Sync

When these systems don't share data, crews work from different pictures of the same event. More truck rolls.

Every Call Costs You $9.54

First-call resolution: 84%. That means 16% need repeat contact. Satisfaction drops 15% per repeat.

Your CIS Can’t Handle Consumers

42% of utilities still run outdated billing platforms. 80% of analytics time is spent cleaning data.

Everything talks. Nothing falls through the cracks. Your team stops being the middleware.

One Platform. Built for How Electric Utilities Actually Work.

Revenue Leakage Detection

Validation rules that flag discrepancies before bills go out. 99% billing accuracy is the target.

Catch rate misapplication before bills go out

Flags multiplier mismatches automatically

99% billing accuracy is the target

Grid AMI Data That Syncs

Reads flow into billing automatically. Outage signals confirm restoration. Power quality data reduces truck rolls.

Reads flow into billing automatically

Usage patterns spot theft and tampering

Power quality data reduces truck rolls

Collections That Start at 60 Days

Automated reminders before accounts go delinquent. Escalation workflows that kick in.

Automated reminders for billing

Aging reports that show what's collectible

Escalation workflows kick in for recovery

One Database Instead of Six

Meter read comes in, gets validated, ready for billing, visible to consumer service. Immediately.

CIS, billing, MDM, & field service - together

Meter reads validated and ready for billing

No vendor finger-pointing

Consumer Self-Service Portal

Online payments. Usage history. Bill breakdowns. High-usage alerts.

Online payments, usage history

High-usage alerts reduce complaints

Your team has everything in one screen

Software Built for Today’s Grid

Cloud-native. Handles smart meters, TOU rates, demand charges, tiered structures.

Cloud-native architecture

Handles smart meters and demand charges

Implementation in 20-24 weeks.

Built for utilities serving 3,000–100,000 meters

Why Electric Utilities Are Making the Switch

The Difference

01
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Secure, Smart & SOC 2 Certified.

Cyberattacks on utilities increased 70% in 2024. Co-ops and rural utilities are specifically targeted. SOC 2 certified. NIST 800-53 compliant.

25+ Integrations. Already Connected.

Itron. Sensus. Neptune. Kamstrup. ESRI. Sage. InvoiceCloud. Pre-built. Typical integration: 2-3 weeks per system.

Your Data Finally Works Together

Metering, billing, field service, consumer records on one platform. When something changes, everything updates. One database. Not four systems that "sync" overnight.

Electric Utility · 200,000 Meters

Electric Utility

How a large electric cooperative recovered $3.2M in unbilled revenue and cut compliance reporting from two weeks to three days

$950K

Annual Ongoing Savings

85%

Reduction in Regulatory Reporting Time

$3.2M

Unbilled Revenue Recovered

Size: 200,000 meters

How SMART360 helped an electric utility identify revenue leakage, improve grid reliability, and streamline regulatory compliance reporting.

Read Full Case Study

Still Finding Billing Exceptions After Statements Go Out?

See how electric utilities are connecting metering, billing, and consumer service — and closing the revenue gap.

Book a demo

See What SMART360 Does for Electric Utilities

We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.

Reshimna William

Project Manager at Isle Utilities

SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.

John Mauli

IT leader at Island Water Authority

What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.

Doug Rosenberg

Business Advisor with Deep Utility Experience

Latest Blogs

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Electric Utility Compliance Software: NERC CIP & PUC Guide

Electric utilities face NERC CIP, FERC, and PUC reporting obligations. See how compliance software automates each requirement and reduces audit risk.

Electric Utility Compliance Software: NERC CIP & PUC Guide

Electric utilities face NERC CIP, FERC, and PUC reporting obligations. See how compliance software automates each requirement and reduces audit risk.

Electric Billing Software: Key Features and How to Choose

Electric billing software must handle ToU rates, demand charges, and net metering, not just issue invoices. Here's what to look for before you choose.

Electric Utility Industry Trends in 2026

EV load growth, aging infrastructure, and retiring workforces reshape electric utilities. 7 trends US electric utility directors must plan for in 2026.

Questions We Hear Every Week

How is SMART360 different from Harris or VertexOne?

Purpose-built for 3,000-100,000 meters. Cloud-native. 20-24 weeks to go-live. Per-meter pricing — no user licenses, no hidden fees.

What if we’re mid-contract with our current vendor?

Run a pilot while your contract winds down. Validate with real data. Switch when you’re ready.

Does it work with our AMI system?

Itron, Sensus, Neptune, Kamstrup, Landis+Gyr — 25+ integrations built in. Typical deployment: 2-3 weeks.

Can you handle our rate structures?

TOU rates. Demand charges with ratchets. Tiered residential. Seasonal variations. Increasing block tariffs. Configure once, bill correctly every month.

What happens to our historical data?

Full migration included. 100% accuracy within 1 week. Nothing left behind.

What about cybersecurity?

AES-256 encryption, TLS 1.3, MFA, role-based access, audit logging. SOC 2 certified. US-based data centers.