Utility Software Security & Compliance | SOC 2 Certified

Utility-focused. Industry-recognized. Investor-backed.

TRUST

See how small and mid-sized utilities achieved measurable ROI with SMART360.

00⁺

Meters Live

ROI Increased

Less Ops Investment

Built-in Integrations

What Security Looks Like Without the Right Platform

No Audit Trail When Things Change

Someone updated a billing rate. A record was edited. You don't know who, when, or from which account. Legacy systems weren't built for modern accountability.

Access Control Isn't Really Enforced

A billing clerk can see what an admin sees. A field technician has access to records they don't need. One compromised credential means full exposure across every consumer account.

Compliance Is Your Team's Manual Project

Before every audit, someone on your IT team spends days pulling logs, generating access reports, and assembling documentation. That's not a security posture — it's a performance for auditors.

Your Vendor Can't Explain Their Security

They said it was "secure." You asked for documentation. They sent a one-page PDF. Your auditors wanted a SOC 2 report. There wasn't one. You signed the renewal anyway.

SMART360 vs. Legacy CIS

One Platform. One Attack Surface.

Self-reported; SOC 2 unavailable or outdated

SOC 2 Type II certified — third-party audited annually

Partial or absent; changes hard to trace

Every login, change, and export logged with user ID and timestamp

3–5 systems, 3–5 vendors, multiple API connections

One platform — same-database architecture, single security perimeter

Often all-or-nothing; enforcement varies by system

50+ granular permissions, enforced at every module, auto-revoked on role change

Vendor-dependent; documentation unclear

Documented runbooks for 6 failure scenarios; customer notification within 1 hour

Success Story

Water Utility

Island Water Authority Reduces Costs by 47%

92%

decrease in billing errors

35%

more service calls

$1.2M

savings annually

Size: 28,000 connections

28,000 connections. How a municipal utility replaced legacy systems and achieved 99% billing accuracy with 47% lower costs in year one.

Read Full Case Study

Common Questions About SMART360 Security

How do we get the SOC 2 report for our auditors?

SOC 2 Type II reports are available to customers and qualified prospects under NDA. Your account team can request the current report. Most compliance teams receive it within 24 hours of request.

What happens if there's a security incident?

SMART360 maintains documented runbooks for six defined failure scenarios. You receive notification within one hour. Recovery time objective is under four hours. Recovery point objective is under 15 minutes.

Can we enforce MFA for all staff?

Yes. Multi-factor authentication can be enforced as a system-wide requirement. Supported methods include authenticator apps, SMS, and email. SSO via SAML 2.0 is also available.

What is SMART360's uptime track record?

SMART360's 99.9% uptime SLA is written into the contract — not a marketing figure. Planned maintenance windows are communicated in advance. Billing downtime costs revenue, which is why availability is part of our security posture.

Where is SMART360 data hosted?

SMART360 runs on AWS infrastructure with VPC isolation, geographic redundancy, and daily automated backups. Data is encrypted at rest with AES-256 and in transit with TLS 1.3. Your data never leaves the secure perimeter.

Is SMART360 NIST 800-53 compliant?

Yes. SMART360 is compliant with NIST 800-53 — the federal government's security control framework. This is relevant for utilities interacting with state agencies, grant programs, or any federal reporting requirements.

Security & Compliance

Enterprise-Grade Security