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Got Questions? We've Got Answers!
How is your pricing calculated?
Our pricing is based on the total number of meters your utility manages. This includes water, electric, gas, or wastewater connections. We count each service point as one connection, even if a single customer has multiple services.
What happens if we exceed our plan's connection count?
If your utility grows and exceeds your plan's connection count, we'll automatically adjust your billing for the additional connections at your current rate. We'll notify you if you're approaching a tier where a different plan might be more cost-effective.
Can we start with SMART Billing and upgrade later?
Yes, you can upgrade your plan at any time. Downgrades are also possible at the end of your billing cycle. We'll work with you to ensure a smooth transition between plans with no service interruption.
Do you charge per user?
No, our standard implementation is included in the subscription price for all plans. We offer premium implementation services for complex migrations or custom integrations at an additional cost, but these are optional.
How are integrations priced (standard vs additional)?
Standard integrations are included in your subscription plan. If you require custom integrations with legacy systems outside of our standard offerings, our team will scope the project and provide a separate quote as part of our premium implementation services.
How long does it take to deploy the software?
Deployment timelines vary based on the size of your utility and the complexity of your data migration. Standard implementations typically take between 20 to 24 weeks, while highly complex deployments may take longer. We will provide a detailed timeline during your onboarding process.
Do you offer multi-year contracts with additional savings?
Yes, we offer multi-year contracts with additional savings. Two-year contracts receive an additional 5% discount, and three-year contracts receive an additional 10% discount beyond the annual billing savings.
Is data migration included in your plan?
Basic data migration is included in all plans. The Professional and Enterprise plans include more comprehensive data migration services. Complex migrations from legacy systems may require additional services, which we can quote separately.
Do I need to pay extra for system updates?
All system updates are included in your subscription at no additional cost. The Essential plan receives quarterly updates, while Professional and Enterprise plans receive monthly updates. Critical security updates are deployed to all customers immediately.
