Can billing staff change rates and bill formats themselves?

Yes. Rate tiers, tariffs, bill templates, reports, and complaint rules are admin configuration in SMART360, so your team makes the change without a vendor ticket or a wait.

How Utilities Run Utility Billing Software, Meter to Cash

Q: How is SMART360 different from other legacy software?

SMART360 is cloud-native and AI enabled, not adapted from 20-year-old architecture. That means faster deployment, configuration instead of vendor change requests, and no module bundling.

Q: Can we start with billing and add modules later?

Yes. Most utilities start with CIS and Billing, then add field service, asset management, or reporting when it makes sense. Same database, no re-implementation.

Q: What happens to our historical data?

Full migration of customer records, billing history, meter reads, and service orders, with accuracy validated before go-live.

Q: How long does implementation take?

Full production go-live in 20 to 24 weeks, with structured onboarding, phased rollout, and staff trained before switchover.

Q: Is SMART360 secure and compliant?

SMART360 is SOC 2 compliant and hosted on AWS with a 99.9% uptime SLA, role-based access control, encryption at rest and in transit, and regular third-party security audits.

Cut Billing Errors
From Meter to Cash.

Utility billing software in SMART360 gives billing managers and finance teams at US water, electric, and gas utilities serving 3,000 to 100,000 meters one workflow from meter read to cash, catching failed bills and bad data before the due date and closing the month without a spreadsheet.

Book a demo

See the platform ->

📋 Monthly Performance

Total Bills Generated

26,410

This month

↑ 4.2% vs. last period

Total Revenue

$3.08K

This month

↑ 6.8% vs. last period

Overall Success Rate

98.2%

65 bills failed

↓ 0.5% vs. last period

Avg. Bill Amount

$1,168

$112 higher than last month

↑ 10.6% vs. last period

Top GL Code

GL-4125

$85K revenue this month

↑ 8.3% vs. last period

Overview

Billing Cycles

Exceptions

Simulations

Monthly GL Code Distribution

Revenue Trend · Last 6 months ↗ 14.1%

Backed by Stanford University. Recognized By Google. Partnered with Isle Utilities.

Island Water Authority

35,400 consumers, deployed in 10 weeks. Read Case Study ->

00⁺

Meters Live

Less Billing Errors

Less Ops Investment

Built-in Integrations

WHY WE ARE RIGHT FOR YOU

Billing software right-sized for small and mid-sized utilities

3,000-100,000: Priced per connection, not per seat, so a small back office never pays enterprise licensing.

Water, sewer, electric, gas: Municipal, public, co-operative, and district utilities running crews in the field every day.

Billing, Finance & ITs: The billing managers, finance directors, and IT leads who own revenue accuracy and month-end close.

See the platform ->

SOUNDS FAMILIAR?

Did every bill generate?
Most teams don't know until someone calls.

Many billing departments run without full visibility. If any of these happen in a normal cycle, the problem is a pipeline stitched together from tools that never talk to each other.

"We kicked off the cycle. Where are the other 400 bills?"

1,000 consumers on the route, 600 get bills. No error log, no breakdown, just your team scrambling before the due date.

"We find bad data after the cycle fails."

Missing reads, expired tariffs, and incomplete consumer records, all discovered after generation has already failed.

"The correction request is somewhere in email."

A consumer is billed twice. The fix bounces between billing, metering, and customer service in threads nobody can find.

"Bills go out five different ways - none of them talk to each other."

Export to a print vendor, email from another system, SMS from a third. Nobody has one view of what went out, to whom.

"Finance can't close because one person owns the GL mapping."

Billing maps to ledger accounts through a spreadsheet one person maintains. They leave, and month-end close stops.

"Auditors ask questions we can't easily answer."

When regulators or auditors want the billing trail, it takes days to pull reports from several disconnected systems.

WHAT SMART360 DOES

Every meter read. Every bill.
Every payment. Accounted for.

Every bill reaches every consumer, every cycle

Real-time monitoring shows exactly what generated, what failed, and why - before your team starts scrambling.

Monitor bill generation status in real time

See exactly what failed and why before due date

Catch issues before consumers call

Bad data gets caught before generation starts

Pre-validation checks consumer data, meter readings, and tariff assignments.

Pre-validation of consumer data and meter reads

Tariff assignment verification before generation

Eligibility screen flags missing or incomplete bills

6-step bill correction pipeline

Flag the error, trace root cause, apply adjustment, route for approval. Full audit trail replaces email threads.

Flag error, trace root cause, apply adjustment

Full audit trail replaces email threads

Atomic bill correction with rollback

Multi-Channel Distribution

Paper, email, SMS, WhatsApp, portal - managed together. Track delivery status per batch, per channel, per vendor.

Paper, email, SMS, WhatsApp, portal

Track delivery status per batch and channel

One screen for all distribution management

GL mapping runs automatically

Every billing transaction maps to the right ledger account. No spreadsheet. No single point of failure.

Every transaction maps to the right ledger account

No spreadsheet dependency or single point of failure

Automated GL posting with audit trail

Drag-and-drop bill templates

Billing staff can design, modify, and version bill templates without submitting a change request to the vendor.

Design and modify templates without vendor help

Version control on bill formats

No IT change requests required

WHY SMART360

Change It Yourself.
Stop Losing Revenue You Can't See.

Billing Built Into the Platform

Same platform, zero file transfers. No middleware. No overnight sync jobs.

Pre-Validation

Consumer data, meter readings, and tariff are checked before generation.

9:41

Monthly Performance

Total Bills Generated

26,410

This month

↑ 4.2% vs. last period

Total Revenue

$3.08K

This month

↑ 6.8% vs. last period

Overall Success Rate

98.2%

65 bills failed

↓ 0.5% vs. last period

Avg. Bill Amount

$1,168

$112 higher than last month

↑ 10.6% vs. last period

Top GL Code

GL-4125

$85K revenue this month

↑ 8.3% vs. last period

Overview

Billing Cycles

Exceptions

Simulations

Revenue Trend · Last 6 months

Monthly GL Code Distribution

Active Billing Cycles

Cycle Bills Generated

8,240 ↑ 3.1%

North Zone · May 2023 — Water Distribution

Cycle Revenue

₹96.4 L ↑ 7.4%

Collected against generated bills

Collection Progress82%

Payments received against total billed this cycle

GL Code Distribution

Revenue share across GL codes for this cycle

Filter View All

SMARTPay for Smart Utilities

Consumer can pay any time. Payments post to the account in seconds.

Bill Correction with Rollback

If a correction itself is wrong, the system rolls back to the prior state.

Book a demo

See the platform ->

Integrations

Easily Integrate With The Systems You Already Run

SMART360 connects to the accounting, GIS, payment, and meter systems small utilities depend on, so field data has somewhere to go.

See All Integration ->

SMART360 vs. Legacy Billing tools

Pre-Built vs. Custom-Built

Legacy Billing Tools	SMART360
A vendor change request with weeks of lead time	Your admin updates it in the UI, the same day
Submit a ticket and wait for the vendor	A drag-and-drop template, built in-house
Custom development by the vendor	Configure and export it yourself
Found after the cycle has already failed	Flagged on the eligibility screen before generation
The fix is lost in an email thread	A 6-step correction pipeline with rollback
A GL spreadsheet one person owns	Automated GL mapping, no single point of failure
A multi-year migration project	Continuous updates, no migration

Success Story

Water Utility

Island Water Authority Reduces Costs by 47%

92%

decrease in billing errors

35%

more service calls

$1.2M

savings annually

Size: 28,000 connections

28,000 connections. How a municipal water district modernized operations with leak detection, consumer engagement, and field service management.

Read Full Case Study ->

What Utility Leaders Are Saying

What others are saying about SMART360

SMART360 represents what we look for in utility innovation, cloud-first, purpose-built, ready to deploy.

Reshimna William

Project Manager at Isle Utilities

We processed 40,000 meter readings in month one. Billing finally runs on schedule. SMART360 represents a practical and proven solution.

John Mauli

IT leader at Island Water Authority

For mid-market utilities seeking enterprise-grade capabilities without enterprise-level complexity, SMART360 represents a practical and proven solution.

Doug Rosenberg

Business Advisor with Deep Utility Experience

Stop Patching Your Billing Pipeline. Replace It.

One platform handles bill generation, validation, correction, distribution, payment tracking, and GL posting. No middleware. No manual handoffs. No reconciliation spreadsheets.

Book a Demo

Got Questions? We've Got Answers!

How is SMART360 different from other legacy software?

SMART360 is cloud-native, AI Enabled and driven via innovation. It is not adapted from 20-year-old architecture. Faster deployment. Per-meter pricing. No module bundling.

What if we're mid-contract with another vendor?

You validate the platform with live data, then switch when you're ready.

Can we start with billing and add modules later?

Yes. Most utilities start with CIS and Billing. Add field service, asset management, or reporting when it makes sense. Same database, no re-implementation.

What does per-meter pricing mean?

You pay based on meters served. Not for users, not for modules, not for "premium features." Add unlimited staff without license fees.

What happens to our historical data?

Full migration - customer records, billing history, meter reads, service orders. We validate accuracy before go-live.

How long does implementation take?

Full production go-live in 20–24 weeks. Structured onboarding with phased rollout. Staff trained before switchover.

Is SMART360 secure and compliant?

SOC 2 certified. Hosted on AWS with 99.9% uptime SLA. Role-based access control, encryption at rest and in transit, and regular third-party security audits.

Latest Blogs

View all blogs

AI Business Case for a Utility Board

How to build and present an AI business case to a utility board: what boards want, the presentation structure, the numbers that matter, and objections.